Privacy Policy
Last updated: March 27, 2026
1. Introduction
Double Knot Pictures ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Wedding date and location
- Payment information (processed securely through Stripe)
- Communications you send to us
- Account credentials
We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Send you updates about your booking
- Respond to your comments, questions, and requests
- Send marketing communications (with your consent)
- Monitor and analyze trends and usage
4. Information Sharing
We share your information with:
- Photographers and videographers you book with
- Service providers who assist in our operations (e.g., payment processors, hosting providers)
- Law enforcement when required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
7. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
9. SMS/Text Messaging Data
When you provide your phone number and opt in to SMS messages, we collect and use your phone number solely for the purpose of sending you text messages related to our services, including booking updates, payment reminders, and promotional messages you have consented to receive.
We record your SMS consent status and the date and time you opted in. This information is used to ensure we only send SMS messages to users who have actively consented.
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is only shared with our SMS service provider (Twilio) for the sole purpose of delivering messages on our behalf.
You may revoke your SMS consent at any time by replying STOP to any message, updating your preferences in your account settings, or contacting us at hello@doubleknotpictures.com. Revoking SMS consent does not affect your ability to use our services.
10. Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: hello@doubleknotpictures.com
Phone: (512) 730-0343